Saturday, April 16, 2022

Amazon Pickup Fail

I tried to take advantage of an offer at Amazon to save $10 for trying to use an Amazon pickup point where they provide either in-store pickup Counters or self-service Lockers. First, I logged in to my Amazon account, and then I found an Amazon pickup location near my home and saved the address to my address book. I added 2 items to my cart, and upon checkout I switched the delivery address to the Amazon pickup point.

However, there were problems with both items. The first item was an article of clothing, and the error message said, “We can't fulfil [sic] your request at this time. Please choose another address or Amazon Hub location.” The second item was a foldable LED desk lamp, and the error message said, “This item is too big for delivery to an Amazon Pickup Location. Please select another address.

The article of clothing could be folded into a box the size of a tissue box, so I am not sure why the request could not be fulfilled. The foldable desk lamp is 15.35 inches x 7.48 inches x 4.33 inches and folds flat, but my guess is that the 15.35-inch length exceeds the locker dimension at my designation pickup point which if true will severely limit the usefulness of the pickup point. I think it’s a great idea to have pickup points, and maybe Amazon will improve on its execution in the future.