Yahoo recently introduced New Yahoo Mail. Normally I try to avoid making negative remarks on this blog, but I feel that there are 3 major changes in the new version of Yahoo Mail that make it worse, not better.
First, space utilization is poor. In the image above, you can see how each message consumes far too much vertical real estate, thereby limiting how many messages can be viewed on the screen. This applies to both the desktop/laptove and iOS mobile versions of Yahoo Mail. Disabling message previews helps a little bit, but there is still a lot of wasted screen real estate. And those silly icons next to the sender names? No thank you. Exactly what purpose do they serve? Recommendations to Yahoo: Give users the ability to toggle between the current view and a compact view of email messages. Also give users the ability to show or hide the icons.
Second, Yahoo Mail introduces AI-generated email summaries. Again, no thank you. I know how to read, and I don’t need Yahoo Mail to summarize things for me. Everyone is trying to add LLM features to their products for the sake of adding LLM features, rather than solving real problems. When I see the AI summaries such as the 2 examples above, I am reminded of a humorous Reddit post. Recommendation to Yahoo: Give users the option to show or hide the AI-generated summaries.
Third, the new folder structure is confusing. I have some custom folders where I store emails of various topics. However, the Archive, Spam, and Trash folders have been moved to a new location that can be displayed by clicking on the 3-dot icon. This is something that I will probably eventually get used to, but for now I have been repeatedly been clicking on the “Folders” icon to look for the Archive, Spam, and Trash folders, only to be reminded that I have to click elsewhere. Recommendation to Yahoo: If something is not broken, don’t try to fix it.
Overall, I do appreciate having a free email service, and even though I think the new New Yahoo Mail is a downgrade, it is probably not as horrible as I might have made it seem. Maybe I’ve reacted negatively because change can be hard sometimes, but there is really nothing about the New Yahoo Mail that I see as a positive change. I wonder how others feel about the New Yahoo Mail—am I overreacting?