Monday, December 30, 2019

Outsmarting Your GPS

On December 26, 2019, our family attempted to drive from Los Angeles to Las Vegas via Interstate 15 which is the shortest distance and requires driving over 2 mountain ranges. We are very familiar with the drive because we’ve done it so many times. Shortly after leaving Los Angeles County, we connect with I-15 North and soon begin the climb up the Cajon Pass which is situated between the San Bernardino Mountains and the San Gabriel Mountains and has a peak elevation of 3,776 feet. After clearing the Cajon Pass, I-15 North winds through Hesperia, Victorville, Barstow, and Baker. The second major climb along I-15 North takes us over Mountain Pass which in a desert region about 15 miles from the Nevada border and has a peak elevation of 4,730 feet. After that, it’s the final stretch to Primm and then Las Vegas. See the following illustration for an overview of the route.



Here are closeups of Cajon Pass and Mountain Pass (click any image to enlarge):

   

There were a number of factors that led to tactical errors on the day of our fateful journey. First, we felt comfortable navigating to and from Las Vegas as described above. Second, we heard that there may be snow in the mountains, but we assumed that it would be at higher elevations where people go to ski. Third, and this is the main point of the blog, we blindly and faithfully followed our GPS. To make a long story short, we got trapped between the Cajon Pass and Mountain Pass due to snowstorms and icy roads resulting in closure of I-15. Because many other motorists were also trapped, there were no hotel vacancies so we spent the night in our cars. For more of the gory details, see this video:


Let me focus on a sequence of events that contributed to us getting a bad recommendation from our GPS (Waze). First, we knew there were on-and-off closures of I-15 that day. In fact, our first attempt to traverse the Cajon Pass was thwarted by a road closure. We decided to drive home, but at 2:21 PM, I-15 North was re-opened.


Stubbornly, we decided to make a second attempt. After all, we had reservations for our hotel and a show. Caltrans laid gravel on the road to improve traction, and we got over the Cajon Pass without incident. As of 2:55 PM, I-15 at Mountain Pass was open, but we were still a couple hours away from Mountain Pass.


Snow continued falling, the temperature kept dropping, and Mountain Pass was closed in both directions at 4:00 PM.


Meanwhile, Waze was recommending that we continue on I-15 North and did NOT force us onto a viable alternate route. This screenshot is from 4:04 PM, but Waze kept making the same recommendation for the next several hours.



Mountain Pass was not re-opened until the next morning after it had stopped snowing. This meant that motorists had to either stay on I-15 in a standstill, take an alternate route through open roads, or retire for the evening. We chose the latter, which meant spending the night in our cars.

I’d like to emphasize that this is not so much a criticism of Waze which I think is a really fantastic GPS application. It is more of a reminder for all of us to use technology as an aid but not to be fully dependent on it without thinking things through. Technology may have limitations, and it appears that even though Caltrans was tweeting updates about road closures, perhaps that information was not made available to Waze in a timely manner. In any case, it can be helpful to check multiple sources of information about traffic, road conditions, weather reports, etc. to get you to your final destination in the quickest and safest manner. Sometimes that means you have to outsmart your GPS.

Monday, December 23, 2019

Lee Family 2019 Year In Review


Our Lee Family 2019 Year In Review is now available, with prior editions available here. Depending on the device you are using, you might be prompted by Dropbox to sign in, download the mobile app, or continue to the website—you can simply select the option to continue.

As usual, our home movies are available on Victor’s YouTube channel.

Thursday, December 12, 2019

Costco.com Price Adjustment

Recently I purchased an item from Costco.com, only to discover 2 days later that the item was offered for $15 less due to holiday promotional pricing. Fortunately, the Costco Customer Service website makes it easy to request a price adjustment. According to the terms, “Costco.com will gladly issue a credit for the difference between the price you paid and the promotional price, if your purchase was made online at Costco.com and was within 30 days prior to the change in price.”

When I submitted my request, I was asked for my Costco membership number, order number, the price I paid, the promotional price of the item, and some basic contact information. When my item shipped, I was charged the original full price. One day later, I received a refund notification from Costco.



Not once did I have to explain my situation or even make a phone call. I love consumer-friendly policies like this, and I also love it when technology works. Happy holidays everyone!