As I mentioned previously, my Bambu Lab A1 experienced a Heatbed Temperature Malfunction which resulted in me getting a replacement A1 Combo. A replacement was offered because my printer was still under warranty, and the warranty is the topic of this blog post. The current Warranty Statement is dated October 12, 2024, and there are general provisions that ask you to keep all of the documentation related to your purchase:
It also says to keep your original packaging box and materials in case you need to return your device:
There is a 14-day Return and Refund Policy which in my opinion is kind of short, but at least there is a policy.
The Replacement Policy is slightly more generous, as you have 30 days:
I was fortunate to have reported my Heatbed Temperature Malfunction to Bambu Lab Customer Support on day 29 after receipt of my A1 Combo, and therefore I was eligible for either replacement or troubleshooting support.
I shipped the defective device to Bambu Lab on 10/15/2024, and I received my replacement A1 Combo 2 weeks later on 10/29/2024. I’ve printed several models with my replacement A1 Combo, and everything seems to be working fine.
Out of curiosity, I asked Bambu Lab Customer Support if I’d get another 30 days from time of receipt of my replacement device to exchange my product if it too was defective, and the response I received was that the replacement device does not come with a new 30-day replacement window.
First of all, I hope that I don’t experience any more issues with my replacement A1 Combo. Second, if I do experience errors related to the hardware, I hope that the customer support agent who replied to my inquiry is incorrect about replacement printers not having a new replacement window. I hope I will never need to find out, but if you have any experiences to share about issues arising from your replacement Bambu Lab devices, please leave a comment. Happy 3D printing everyone!
